ph33.com Privacy Policy

1Data Controller Information

ph33.com is the data controller responsible for personal data collected through the ph33.com platform. ph33.com operates under a PAGCOR Interactive Gaming License and processes personal data in accordance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations.

For all data protection matters, including exercising your rights under the DPA, you may contact our Data Protection Officer (DPO) at the contact details provided in Section 13 of this Policy.

2Personal Data We Collect

2.1 Registration Data

When you create a ph33.com account, we collect the following personal data:

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify you are 21 years or older)
• Philippine mobile number (used for account verification, OTP, and 2FA)
• Email address
• Username chosen by the player
• Residential address (required for KYC verification)

2.2 Identity Verification (KYC) Data

To comply with PAGCOR KYC requirements and the Anti-Money Laundering Act, ph33.com collects copies of government-issued identification documents. Accepted documents include Philippine passports, SSS IDs, PhilHealth IDs, driver's licenses, and UMID cards. We may also collect proof of address documents such as utility bills or barangay certificates.

2.3 Financial Data

ph33.com collects transaction data including deposit amounts, withdrawal requests, payment method identifiers (e.g., GCash account numbers, bank account names), and transaction timestamps. ph33.com does not store complete payment card numbers or full GCash PINs — these are processed directly by the payment provider through their own secure systems.

2.4 Gaming Activity Data

We collect records of your gaming activity on ph33.com, including games played, bet amounts, session durations, win/loss records, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory reporting to PAGCOR.

2.5 Technical Data

ph33.com automatically collects technical data when you access the platform, including your IP address, device type and model, operating system, browser type and version, network carrier (e.g., Globe, Smart, DITO), and session timestamps. This data is used for security, fraud prevention, and platform optimization.

2.6 Communications Data

Records of communications between you and ph33.com — including support chat logs, emails, and complaint records — are retained for service quality, dispute resolution, and regulatory compliance purposes.

3How We Use Your Personal Data

ph33.com uses the personal data we collect for the following purposes:

• Account creation and management: To register, verify, and maintain your ph33.com account.
• Identity verification (KYC): To comply with PAGCOR's mandatory KYC requirements before processing withdrawals.
• Payment processing: To facilitate deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other payment channels.
• Anti-money laundering compliance: To monitor transactions for suspicious activity and report to the Anti-Money Laundering Council (AMLC) as required by RA 9160.
• Responsible gaming: To monitor player activity for signs of problem gambling and enforce self-imposed limits and exclusions.
• Security and fraud prevention: To detect unauthorized account access, fraudulent transactions, and prohibited conduct as defined in our Terms and Conditions.
• Customer support: To respond to inquiries, resolve disputes, and process complaints.
• Platform improvement: To analyze usage patterns and improve ph33.com's products and services (using anonymized or aggregated data where possible).
• Promotional communications: To send bonus offers, promotions, and platform updates to players who have opted in to marketing communications. You may opt out at any time.
• Legal and regulatory obligations: To comply with PAGCOR licensing requirements, NPC regulations, Philippine court orders, and other applicable legal obligations.

4Legal Basis for Processing

ph33.com processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: You provide consent to data processing when you register an account and accept this Privacy Policy. Consent for marketing communications is collected separately and may be withdrawn at any time.
• Contractual necessity: Processing is necessary to perform our obligations under the account agreement — including payment processing, game access, and customer support.
• Legal obligation: Processing is required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws.
• Legitimate interest: Processing for fraud prevention, platform security, and service improvement, where our legitimate interests do not override your data protection rights.

5Data Sharing and Disclosure

5.1 Service Providers

ph33.com shares personal data with third-party service providers that assist in operating the platform, including payment processors (GCash/Maya API providers), game software providers, KYC verification services, cloud hosting infrastructure providers, and customer support platform operators. All third-party service providers are bound by data processing agreements that restrict their use of your data to the services they provide to ph33.com.

5.2 Regulatory Authorities

ph33.com is legally required to share certain personal and transaction data with PAGCOR as part of its licensing obligations. We are also required under RA 9160 to report covered transactions and suspicious transactions to the Anti-Money Laundering Council (AMLC). ph33.com will comply with valid court orders, subpoenas, and lawful directives from Philippine government authorities.

5.3 No Sale of Personal Data

ph33.com does not sell, rent, or otherwise commercially transfer your personal data to third-party marketing companies, data brokers, or advertisers. Your data is not a commercial product on this platform.

6Cookies and Tracking Technologies

ph33.com uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and prevent fraudulent activity. The following categories of cookies are used:

• Strictly necessary cookies: Required for platform functionality, including session management and login authentication. These cannot be disabled.
• Performance cookies: Collect anonymized data about how players use ph33.com to help us improve page load times and navigation. These cookies do not identify you personally.
• Functional cookies: Remember your preferences, such as language and game settings, to personalize your experience.
• Security cookies: Used to detect suspicious login attempts and protect against unauthorized access.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect your ability to use ph33.com.

7Data Retention

ph33.com retains personal data for the periods necessary to fulfill the purposes for which it was collected, subject to the following minimum retention requirements:

• Account data: Retained for the duration of the account and for a minimum of five (5) years after account closure, as required by PAGCOR and AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with the Anti-Money Laundering Act.
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship, as required by AMLC regulations.
• Communications data: Support records and complaint logs are retained for three (3) years from the date of closure.
• Technical and gaming logs: Retained for a minimum of one (1) year for security and dispute resolution purposes.

After the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines.

8Data Security

ph33.com implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and ph33.com servers.
• Encrypted storage of personal data and financial records in secured data centers.
• Role-based access controls limiting access to personal data to authorized personnel only.
• Multi-factor authentication (MFA) for all ph33.com administrative systems.
• Regular security audits and penetration testing conducted by independent security firms.
• Intrusion detection systems and 24/7 security monitoring.

9Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph33.com:

• Right to be Informed: You have the right to know what personal data ph33.com holds about you and how it is being used. This Privacy Policy fulfills that right.
• Right of Access: You may request a copy of the personal data ph33.com holds about you. Requests will be fulfilled within 30 calendar days.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Account profile information may also be updated directly through your account settings.
• Right to Erasure: You may request deletion of your personal data, subject to our retention obligations under PAGCOR and AML regulations. Where legal retention requirements apply, we will retain only the data necessary to comply and delete the remainder.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. Objections to processing based on legitimate interests will be assessed on a case-by-case basis.
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, contact ph33.com's Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." We will acknowledge your request within 5 business days.

10Cross-Border Data Transfers

Some ph33.com service providers, including cloud infrastructure operators and game software providers, may be located outside the Republic of the Philippines. Where personal data is transferred to recipients in other countries, ph33.com ensures that appropriate safeguards are in place in accordance with NPC requirements, including contractual clauses requiring recipient organizations to maintain data protection standards equivalent to those mandated by Philippine law.

11Protection of Minors

ph33.com does not knowingly collect personal data from individuals under the age of 21. The platform is restricted to adults aged 21 and over as required by PAGCOR regulations. Age verification is performed as part of the account registration and KYC process. If ph33.com becomes aware that personal data has been collected from an individual under 21, the account will be immediately suspended and the data will be securely deleted to the extent permitted by applicable law.

12Changes to This Privacy Policy

ph33.com may update this Privacy Policy from time to time to reflect changes in our data practices, PAGCOR requirements, or applicable Philippine law. Material changes will be communicated to registered players via email or mobile notification and/or through a prominent notice on the platform before the changes take effect.

The date of the most recent revision is displayed at the top of this Policy. Continued use of ph33.com after a Policy update constitutes acceptance of the revised terms. If you do not agree with any amendment, you may close your account and request deletion of your data (subject to mandatory retention requirements).

13Contact & Data Protection Officer

For all data protection inquiries, rights requests, or complaints, please contact ph33.com's Data Protection Officer:

• Email: [email protected] (Subject: Data Privacy)
• Response Time: Within 5 business days for acknowledgment; 30 days for substantive response
• Support Hours: 24 hours a day, 7 days a week

If your complaint is not resolved to your satisfaction, you may escalate to the National Privacy Commission (NPC) of the Philippines.